Its a Monday, lunchtime and I wanted a bite to eat. On my way toward Rockefeller Center, I decided that I wanted BK for lunch. As I was waiting in the line, I overheard the assistant manager correct the trainee to not say "hello". It went something like:
Trainee: "Hello, Welcome to Burger King, how may I help you".
Asst Mgr: "No, don't say 'hello', just 'Welcome to...'"
Only in NY would you get a superior telling their employee not to be too courteous. :-)
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Capturing what I hear, see, and do each day. Its one day at a time but feels like two.
